Privacy Policy

We respect your privacy. This policy explains what we collect, why, and how we keep it safe.

Who we are

SRT Plumbing, Tiverton, Devon. Contact: info@rapidplumbdevon.co.uk.

What data we collect

• Contact details: name, phone, email, postcode.
• Enquiry details: the message you send us; for bookings, a brief description of the issue and preferred time.
• Technical: IP address and browser (for security and spam prevention).

How we use your data

• To respond to enquiries and provide plumbing services.
• To manage call-outs, quotes, and invoices.
• To improve our website security and reliability.

Legal basis

We process data to perform a contract or take steps at your request (UK GDPR Art. 6(1)(b)) and for our legitimate interests in running a safe, effective business (Art. 6(1)(f)).

Sharing

We do not sell your data. We share only when necessary with providers such as our website host and communication tools (e.g. anti‑spam/notification services).

Storage & retention

Enquiries and bookings are stored in our secure database. We keep enquiry records for up to 12 months unless we need to retain them longer for legal or accounting reasons.

Your rights

You can request access, correction, or deletion of your data. Email info@rapidplumbdevon.co.uk.

Cookies

We use only essential cookies and do not run advertising trackers.

Updates

We may update this notice from time to time. Last updated: October 2026.